Last updated: March 20, 2026
TuahFix ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect information when you use tuahfix.com.
From shop owners: Name, business name, email address, phone number, business address, payment information (processed by Stripe — we do not store card data), and photos you upload.
From customers: Approximate GPS location (used only to find nearby shops — never stored permanently), and any information you voluntarily provide in chat messages.
Automatically: IP address, browser type, pages visited, and actions taken on the platform (via Google Analytics and Facebook Pixel).
We use the Facebook Pixel (ID: 957575866796630) and Google Analytics (G-499LKMJKST) to understand how visitors use our platform and to show relevant ads to people who have visited TuahFix. These tools may use cookies to track your activity across websites. You can opt out of Facebook ad tracking at facebook.com/settings and Google Analytics at tools.google.com/dlpage/gaoptout.
If you are a shop owner and grant notification permission, we send push notifications for new leads, low credit warnings, and rescue alerts. You can revoke this permission at any time in your browser settings.
We do not sell your personal data. We share data only with: Stripe (payment processing), Google (analytics), Meta/Facebook (advertising), and Nominatim/OpenStreetMap (geocoding). All third-party providers are bound by their own privacy policies.
Shop owner accounts and associated data are retained as long as the account is active. You may request deletion of your account and data at any time by emailing support@tuahfix.com. We will delete your data within 30 days of receiving your request.
Passwords are stored as salted hashes. Payment data is processed entirely by Stripe and never touches our servers. We use HTTPS for all data transmission.
All credits purchased on TuahFix are non-refundable. Credits are prepaid and deducted per rescue lead.
For privacy questions or data deletion requests: support@tuahfix.com